Privacy Policy

Purpose and Commitment

Macono Ortho Lab (“we”, “our”, “us”) is committed to protecting the privacy of personal and health information we collect in the course of providing orthodontic and dental laboratory services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store, and secure personal information.

2. What Information We Collect

We may collect the following types of information:

Personal Information: name, address, contact details, email, phone number, occupation, and business information (e.g., referring dental practice).

Health Information: patient records, dental impressions, scans, photos, treatment notes, and other information relevant to producing orthodontic appliances.

Financial Information: billing details, payment methods, and transaction history.

Technical Information (Website Use): IP address, browser type, cookies, and site analytics data (if you use our website).

We only collect information necessary for our business functions and to provide services to dental professionals and their patients.

3. How We Collect Information

We collect information when:

You (a dentist, orthodontist, or dental staff) provide it directly to us;

We receive patient case details or prescriptions from a dental clinic;

You communicate with us via email, phone, or online forms;

You visit our website or social media channels.

In some cases, we may also collect information from publicly available sources or third parties (such as couriers or suppliers) when required for business operations.

4. How We Use Information

We use personal and health information to:

Manufacture and supply orthodontic and dental appliances;

Communicate with clients and suppliers;

Manage orders, accounts, and payments;

Maintain records for quality assurance and regulatory compliance;

Send service updates, technical information, or marketing materials (if you have opted in).

We do not use or disclose personal information for purposes other than those for which it was collected, unless required or authorised by law.

5. Disclosure of Information

We may disclose information to:

Referring dentists, orthodontists, and authorised dental staff;

Our employees, contractors, and suppliers involved in providing our services;

Couriers and logistics providers for order delivery;

IT and data storage providers (including secure cloud storage);

Regulatory or government authorities, if legally required.

We do not sell or rent personal information to third parties.
If any personal information is transferred or stored overseas (for example, by our secure cloud service provider), we will ensure it is handled in accordance with the Australian Privacy Principles.

6. Data Storage and Security

We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:

Secure physical and digital storage systems;

Password-protected databases;

Staff confidentiality agreements and training.

When personal information is no longer required, we securely destroy or de-identify it in accordance with applicable laws and retention requirements.

7. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate or incomplete.

To make a request, please contact us (see section 10 below).
We may require verification of your identity before providing access and may charge a reasonable administration fee, if applicable.

8. Website and Cookies

Our website may use cookies and analytics tools to improve functionality and user experience.
You can adjust your browser settings to refuse cookies, but some features of the website may not function properly as a result.

9. Complaints

If you have concerns about how we handle your personal information, please contact us first. We take privacy complaints seriously and will respond within a reasonable time frame.

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

10. Contact Us

Macono Orthodontic & Dental Lab
Shop 3, 148-152 Spit Road
Mosman, NSW 2088
Email: reception@macono.net.au
Phone: (02) 9968 1910
Website: https://maconoortholab.com.au

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.